Support

Let’s sort it out

For download problems, file questions or licence enquiries, email the studio and include enough detail to find the right answer.

Email

For an order question

Write from the buyer email if possible and include the order number or pattern title. Never send card details. We aim to reply within three business days.

For a pattern question

Include the pattern title, the page or step in question, and a clear photograph if it helps explain the problem.