Rules that apply
Refund eligibility, statutory withdrawal rights and payment reversal are governed by Paddle’s Refund Policy and Paddle’s Buyer Terms. Those Paddle policies control if this explanatory page differs from them.
Before buying
Each listing clearly identifies the product as a digital download and describes its included formats, language and sizes. The cart requires explicit confirmation that no physical item is being purchased.
Product or access problem
If the wrong file was supplied, a confirmed purchase cannot be accessed, or the file is materially defective, contact PearDay Patterns support from the buyer email and include the order number or pattern title. Never send card details. Write to support@peardaypatterns.com.
How problems are resolved
PearDay Patterns reviews the order and reported product problem. The first remedy may be restored access, a corrected file or a replacement. PearDay Patterns does not send money directly to buyers; any approved refund is issued by Paddle to the original payment method.
Requesting a refund
For a refund, statutory withdrawal request or payment-related refund question, use the receipt or transaction email supplied by Paddle, or contact Paddle buyer support directly. You do not need to contact PearDay Patterns first. Digital content that has already been accessed may be non-refundable except where applicable law or Paddle’s policy provides otherwise.